Return Policy

Effective Date: October 02, 2025

At Save the Nation Technologies (STN), Pakistan’s largest IT and Safety & Security Services provider since 2007, we strive to ensure customer satisfaction with our services and solutions. This Return Policy governs the terms under which you may return or seek remedies for services purchased through our website at https://stntec.com (the "Site") or directly through our offices. As STN primarily provides technology and security services (e.g., Capital Safety Program, Safe City Project, Safe Schools Program), this policy focuses on service-related remedies rather than physical product returns. Please read this policy carefully before engaging with our services.

If you have any questions about this Return Policy, please contact us at info@stntec.com.

1. Nature of Our Services

STN offers technology-driven safety and security solutions, including but not limited to:

• Capital Safety Program (Islamabad)
• Safe City Project (Faisalabad, Bahawalpur)
• Safe Schools Program (KPK)
• Vehicles Safety Program (Rawalpindi)
• Diplomatic Safety Program (Islamabad)

These services are typically intangible, customized, and delivered in collaboration with government entities, organizations, or individuals. Due to the nature of our services, traditional "returns" may not apply. Instead, we offer remedies such as service modifications, refunds, or credits under specific conditions outlined below.

2. Eligibility for Refunds or Remedies

We aim to ensure that our services meet your expectations and align with our mission to promote safety and security. You may be eligible for a refund, credit, or service modification if:

• Service Non-Delivery: The agreed-upon service (e.g., installation of security systems or consulting for a Safe City Project) was not delivered as per the contract or agreement.
• Service Deficiency: The service provided does not meet the specifications or quality standards outlined in the service agreement or contract.
• Cancellation Within Cooling-Off Period: For certain subscription-based or ongoing services (e.g., monitoring or maintenance services), you may cancel within a 7-day cooling-off period from the date of contract signing, provided no significant work has commenced.
• Error in Billing: You were incorrectly charged for a service not rendered or charged an incorrect amount.

Ineligible Cases

Refunds or remedies are not available in the following cases:

• Services that have been fully delivered and accepted by you.
• Custom solutions (e.g., tailored security infrastructure for the Diplomatic Safety Program) that were developed specifically for your needs.
• Services where you failed to adhere to the agreed terms, such as providing necessary access or information for project implementation.
• Changes in your preferences or circumstances after service delivery has begun.

3. Requesting a Refund or Remedy

To request a refund, credit, or service modification, please follow these steps:

1. Contact Us: Reach out to our team within 30 days of service delivery or the issue arising. Email us at info@stntec.com or contact us via [Insert Phone Number or Office Address].
2. Provide Details: Include your name, contact information, contract or order number, and a detailed description of the issue. If applicable, provide evidence (e.g., screenshots, photos, or documentation) of the service deficiency.
3. Review Process: Our team will review your request within 7 business days. We may contact you for additional information or to discuss possible remedies, such as service adjustments or partial refunds.
4. Resolution: If approved, we will process the refund (via the original payment method) or provide the agreed remedy within 14 business days. Refunds are issued in Pakistani Rupees (PKR) and may be subject to processing fees, if applicable.

4. Refund and Remedy Conditions

• Refunds: Refunds are issued only for payments made directly to STN for services that meet the eligibility criteria above. The refund amount may be prorated based on the extent of service delivered.
• Credits: In lieu of a refund, we may offer service credits for future use, particularly for ongoing projects like Safe City or Safe Schools Programs.
• Service Modifications: For complex projects (e.g., Vehicles Safety Program), we may offer to modify or enhance the service to meet the agreed standards instead of a refund.
• Non-Transferable: Refunds or credits are non-transferable and can only be issued to the original purchaser.

5. Cancellations

• Pre-Delivery Cancellation: If you cancel a service before delivery begins (e.g., before installation or implementation), you may be eligible for a full refund, minus any administrative fees (up to 10% of the service cost).
• Post-Delivery Cancellation: Once service delivery has started, cancellations are subject to review, and any refund or credit will be prorated based on work completed.
• Subscription Services: For recurring services, you may cancel with 30 days’ notice, and no further charges will apply after the notice period.

6. Limitations

• Customized Services: Due to the bespoke nature of our security solutions, refunds or cancellations may not be possible once significant resources have been allocated (e.g., equipment procurement or personnel deployment).
• Third-Party Services: If a service involves third-party providers (e.g., hardware suppliers for Safe City Projects), their return policies may apply, and STN will facilitate communication but is not responsible for their actions.
• Force Majeure: STN is not liable for service delays or non-delivery due to events beyond our control, such as natural disasters, government restrictions, or unforeseen security issues.

7. Your Responsibilities

To ensure a smooth process, you agree to:

• Provide accurate and complete information when requesting a service or remedy.
• Cooperate with our team during the review process.
• Adhere to the terms of any service agreement or contract signed with STN.

8. Governing Law

This Return Policy is governed by the laws of the Islamic Republic of Pakistan. Any disputes arising from this Policy shall be resolved in the competent courts of Islamabad, Pakistan.

9. Changes to This Return Policy

We may update this Return Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on the Site with a revised effective date. Your continued engagement with our services after such changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Return Policy or need assistance with a refund or remedy request, please contact us:

• Email: info@stntec.com
• Address: Save the Nation Technologies, Phase 8, Rawalpindi, Pakistan
• Phone: (051) 5912006

Thank you for choosing STN to support a safer and more secure Pakistan. We are committed to resolving any issues promptly and fairly to uphold our mission of saving the nation through technology and security.